Please ensure you read these terms in conjunction with our privacy policy before using any of our services. By using any of our services you are agree to our terms and conditions. The following are Zotehomes Limited Terms and Conditions, which specify the rules, rights and responsibilities for using any of our services. The latest update applies. Services include: any service offered by Zotehomes, repairs, callouts, estimates, enquiries, quotes, fixed price works, installations, guarantees, servicing, anything Zotehomes offers via its engineers and tradespeople.
1) Introduction
For the purpose of these terms & conditions the following words shall have the following meanings:
The Company reserves the right to refuse or decline to undertake any work at its own discretion. Where the Company agrees to carry out works for the Customer, those works shall be undertaken by the designated operative of Company at our absolute discretion.
2) ‘Hourly Rate’ Charges
The Customer shall only be charged for the time spent on work related to the Customer’s request. The total charge to the Customer shall consist of:
The cost of materials supplied by the Company (not exceeding the purchase price of materials + 25%) & the amount of time spent by the operative in carrying out works both onsite and offsite (including all reasonable time spent in obtaining non-stocked materials) charged in accordance with the Company’s current half-hourly or hourly rates.
Material collection of non-stock items is chargeable, although:
(a) Time must be kept to a minimum & reasonable.
(b) If the collection time is likely to exceed 45 minutes the customer must be informed of the circumstances.
3) Fixed Price Works
Fixed price work shall be given as a firm cost (manifest errors exempted) including Labour & Materials. Terms and conditions relating specifically to the quoted work, including in some cases a payment schedule, will apply.
4) Estimate Charges
Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate may be revised in the following circumstances:
(a) If after submission of the estimate it is discovered that further works need to be carried out, which were not anticipated when the estimate was prepared.
(b) If after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate.
(c) If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
(d) If after submission of the estimate there is an increase in the price of materials.
Zotehomes Limited is under no obligation to provide an estimate or be bound by an estimate unless it’s signed by an authorised representative and is given in writing.
5) Payment and liability
Upon your agreement for us to carry out fixed price works, estimated or pre-booked work, a deposit payment of 50% (plus the full cost of materials) of the total is payable immediately. We also reserve the right to request full payment in advance at our discretion.
You accept sole liability to make payment in full, unless you disclose that you are acting on behalf of a third party when initially instructing us to carry out work and/or supply materials.
At our discretion, at the time the work is agreed the customer will provide us with details of a payment card (credit or debit) and with the customer’s consent we can debit this card in accordance with our charges. The payment card must have sufficient credit to cover all the charges. In the event of inability to charge your payment card for any reason, we reserve the right to cease work immediately, the right to accrue and charge interest on any/all parts of an invoice which remains unpaid at a rate of 5% over the base rate until payment is received by Zotehomes Ltd in full.
6) Invoices
Upon completion of works you will be invoiced for which payment is due on receipt. Zotehomes Ltd reserves the right to accrue and charge interest on any/all parts of an invoice which remains unpaid at a rate of 5% over the base rate until payment is received by Zotehomes Ltd in full.
7) Attendance
Where the date and/or time for works to be carried out is agreed by Zotehomes Ltd with the Customer, the Company shall use its best endeavours to ensure the tradesperson will attend on the date and at the time agreed within one hour arrival window. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the Tradesperson/Engineer/Handyman or for the late or non delivery of materials.
We will not be liable for the consequences of any delay, if the delay is due to any cause beyond our reasonable control, therefore we will be entitled to a reasonable extension of time to fulfil our obligations.
8) Cancellation policy
If you wish to make a cancellation or reschedule an earlier confirmed booking or work, you must give us at least 48 hours notice (preferably by phone, and you should request written confirmation from us, so that you are not liable for charges), otherwise the Customer shall be liable for any related expenditure on both labour and materials.
If the Customer cancels their instructions after formally accepting quoted work prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure on both labour and materials.
If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
9) Guarantees and liability
The Guarantee shall be for labour and faulty workmanship only which is active from the date of completion of the works in additional to warranty/warranties for materials supplied by the Company in respect of faulty workmanship or failed parts for 12 months from the date of completion. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability; materials supplied by the Customer & will accept no liability for any consequential damage or fault.
The company will not guarantee any work in respect of blockages in waste & drainage systems etc.
The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the Saint/Handyman.
Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the Saint either verbally or in writing of any other related work which requires attention.
We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked/ recommendations boxes or in our comments/recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
The customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or Gas Warning Notice issued.
Engineers operate under their own Gas Safe Registration & as such are solely responsible for any gas related work & subsequent liability.
Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise.
10) Supply and Title to Goods
Goods supplied and delivered by us to you or your premises shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
10.1 Retake, sell or otherwise deal with or dispose of all or any part of these goods.
10.2 Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
10.3 Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.
11) Waiver of Terms & Conditions
These terms & conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing by a duly authorised representative of the Company & by you, the Customer. Zotehomes terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contact with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.
These terms & conditions & all contracts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.
Zotehomes ltd is a company incorporated in England.