Personal data and information we may collect from you and how we use it
Zotehomes Ltd (we) collect and are responsible for personal information collected or submitted by you when you use Zotehomes Ltd (our) website, register on our site, make a telephone booking, fill out an online booking or fill out a contact form. We use this data to carry out our primary business only. In doing so, we are regulated under the Data Protection Act 1998 and the General Data Protection Regulations (GDPR).
We will not use customers’ personal data for any commercial gain other than to provide a service to its customers or maintain communication with our customers.
Zotehomes Ltd is committed to protecting and respecting your privacy by ensuring that your personal information is handled in a safe and responsible manner. Data is used to provide an efficient service, maintain statutory financial records and nurture an ongoing relationship with our customers and staff.
We will also keep a record of messages between Zotehomes Ltd and tradesmen, as well as between tradesmen and clients by means of Zotehomes Ltd. Zotehomes Ltd uses e-mail communication, we may receive a confirmation when you open emails from us.The information we collect from you: customers’ names, worksite and billing addresses, contact names and telephone numbers relating to worksite addresses and billing addresses, email addresses, details and date of the work done for you, which may be used for billing identification, authentication, detecting errors, fraud or other criminal activity.
Customer data is only available to existing customer service, management and technical staff members. The information we gather about you helps us personalise and continually improve your experience. We may release your information, when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others, property, rights or safety.
Third party information: we may distribute data to trusted third parties who assist us in operating our website, conducting our business or servicing you, such as contractors that provide services to Zotehomes Ltd and partners of the company, who are also regulated under the Data Protection Act 1998 and the General Data Protection Regulations (GDPR).
Zotehomes Ltd sends most of its communication regarding new bookings, work-orders, quotes and invoices via email and sms messages. As part of its normal business Zotehomes Ltd may conduct via email: feedback surveys, special offers and credit control functions.
We will not disclose identifiable data to third parties, such as marketing agencies and advertisers. At our discretion we may offer third parties products or services on our site, which will have their own data policies. We will have no liability or responsibility should you chose to use these links. However any feedback will be welcome to improve our service.
Use of cookies
Yes, we may use cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). This enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to improve Zotehomes Ltd service and may use third parties to monitor and analyse this data.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
You can block cookies, by disabling them via your web browser settings. If you do disable them, then some parts of our website may be unavailable or may not work correctly.
Access to your information - how to request a copy of your personal data we hold and/ or request your personal data is deleted?
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act and may include the right to:
For an electronic copy of your personal data please email us on datacontroller@zotehomes.com. We will send you further instructions after we have carried out an identity verification process before releasing a copy of your personal data. If you wish for us to delete your personal data please email us on datacontroller@zotehomes.com. We will carry out an identity verification process before deleting your personal data.
For further information on each of those rights including the circumstances in which they apply contact the Information Commissioner’s Office. If you would like to exercise any of those rights, please send your email to datacontroller@zotehomes.com, call or write to the following address:
The Data Protection Officer, 27 Collingham Place, Earls Court, SW50QF
Let us have enough information to identify you, e.g. your name, address, job reference or invoice number (if applicable). We will need a proof of your identity and address (a copy of your driving licence or passport and a recent utility, bank statement or credit card bill) as well as a reason for your request when possible (this will speed up the process).
The Data Protection Laws also give you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk or call: 0303 123 1113
Electronic Communications Policy
Zotehomes Ltd tries to run its business as paperless as possible. We use electronic communications via email, phone or sms messaging for:
By making a booking, enquiry, registering your details or any other forms of communication with us, you accept and agree that Zotehomes Ltd can communicate with you electronically in order to carry out its primary business and maintain our relationship.
Agreement and consent
Upon submission of your personal data via phone call or electronically to Zotehomes Ltd we accept the obligation to protect your data and be transparent about the safety and the use of your personal data.
You in turn consent to Zotehomes Ltd controlling and processing your personal data in line with our Privacy Policies, Electronic Communications Policy and T&C’s combined for our primary service relationship.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and the ‘Updated’ date below will be updated. Questions, comments and requests regarding this privacy policy should be addressed to datacontroller@zotehomes.com.
Updated 01.01.2019